10170 – Service Manager

Title: Facilities & IT Operations Manager
Employee Type: Full Time
Education: Bachelor’s Degree
Experience: 5+ years previous experience
Location: Kansas
Contact: robert@haskelthompson.com
Phone: 239-302-3569

Scope:
The Facilities & IT Operations Manager is responsible for planning, coordinating, and supporting all technology infrastructure, facility maintenance, and capital improvement projects across a portfolio of self-storage facilities and truck stop/travel center locations through. This position serves as the primary liaison between operations, vendors, contractors, and management to ensure all locations remain safe, operational, technologically current, and well-maintained.

The ideal candidate is highly organized, technically proficient, mechanically inclined, and capable of managing multiple projects simultaneously while responding quickly to emergency situations.

Responsibilities:

• Coordinate and oversee all IT systems across all locations.
• Support point-of-sale systems, self-storage management software, access control systems, surveillance cameras, networking equipment, Wi-Fi, VoIP phone systems, digital signage, and office technology.
• Troubleshoot and coordinate repairs with internal staff and third-party vendors.
• Assist with implementation of new technology projects.
• Maintain technology inventory and software licensing.
• Coordinate cybersecurity best practices and system backups.
• Document IT procedures and maintain network diagrams and equipment records.
• Plan, coordinate, and oversee facility improvement projects from conception through completion.
• Manage vendor bidding, scheduling, budgeting, and project timelines.
• Ensure projects are completed on time, within budget, and to company standards.
• Coordinate remodels, equipment replacements, and capital improvement projects.
• Provide regular project status reports to executive management.
• Respond to emergency maintenance issues affecting operations.
• Coordinate after-hours repairs with contractors and internal personnel.
• Assist management during weather events, utility failures, security incidents, and equipment breakdowns.
• Prioritize emergency work to minimize operational disruptions.
• Develop and maintain relationships with contractors, service providers, and equipment suppliers.
• Negotiate pricing and service agreements.
• Evaluate contractor performance.
• Verify work completion and approve invoices.
• Assist in developing annual maintenance and capital budgets.
• Monitor expenditures and control project costs.
• Identify opportunities for cost savings and operational efficiencies.
• Prepare purchase recommendations for equipment and technology upgrades.
• Provide technical guidance and assistance to maintenance staff and property managers.
• Train employees on new equipment and technology.
• Promote a culture of safety, teamwork, and continuous improvement.

Qualifications:

• Bachelor’s degree in Technology or Engineering preferred
• 5+ years of experience
• Proven Leadership with technology and maintenance technicians
• Strong background in IT support, maintenance, property services, or similar operational environment
• Excellent communication skills for effective client interaction and collaboration within the team
• Ability to work independently while managing multiple tasks under tight deadlines