Senior Director of Operations

Candidate: #181670
Current Position: Senior Director of Operations
Industry: Retail
Education: B.S. Business Administration
Experience: 15+ years in Operations and Human Resources
Relocation: Open to Relocation

Scope:
This candidate brings a proven track record of driving operational performance and people strategy within the c-store sector and restaurant industry, leveraging data-driven decision making to deliver measurable results. They have successfully led large, multi-unit teams, improving retention, engagement, and profitability while aligning people initiatives with broader business objectives. With deep expertise in workforce optimization, DEI strategy, and leadership development, they consistently elevate both culture and operational performance in high-volume environments. This presentation will highlight how their analytical approach and execution-focused leadership can deliver immediate and scalable impact within your organization.

Accomplishments:

• Reduced employee turnover by up to 82% within 12 months by implementing data-driven retention strategies and targeted engagement initiatives, significantly improving workforce stability.
• Increased regional sales by 6% in four months across a large multi-unit operation by optimizing staffing models, refining product mix, and executing targeted marketing efforts.
• Improved profitability by driving a 19.5% increase in gross profit through strong P&L management, cost controls, and operational performance improvements.
• Boosted employee inclusion and engagement scores by 34% through strategic DEI programs, enhancing workplace culture and overall organizational effectiveness.
• Reduced cost of goods sold by 14% while increasing margins by 8% through inventory optimization and improved supply management practices.
• Enhanced labor efficiency by 6% through the development and implementation of performance tracking tools and workforce planning strategies.
• Increased operational efficiency metrics by 26% by aligning workforce management, resource allocation, and process improvements across multiple locations.
• Optimized payroll and HR operations, improving efficiency by 25% and reducing processing time through system enhancements and process standardization.
• Increased employee retention by 37% through the design and implementation of targeted workforce development and engagement programs, outperforming industry benchmarks.
• Reduced operational waste to as low as 1.8% by streamlining inventory and process workflows, driving cost savings and improving overall efficiency.

Haskel Thompson & Associates:

Since our founding in 1979, we have been the go-to recruiting firm within the Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization.

For more information about this candidate, please contact Phalynn Meeds at 239-302-3571 or Phalynn@haskelthompson.com