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Listing ID #9753

Director of Operations – QSR

Candidate: #154984
Current Position: Director of Operations
Industry: Retail, QSR
Experience: 15+ Years
Location: Open to Relocation

Scope:

A veteran restaurant operations leader with a strong track record of driving performance, reducing costs, and scaling high-impact service models across quick-service and full-service formats. This candidate combines deep P&L ownership experience with a passion for team development and process optimization in fast-paced, high-growth environments.

Accomplishments:

  • Delivered $100,000 in cost savings within the first year of overseeing multi-market operations while establishing new standards for off-premise sales and food cost control.

  • Grew regional sales by 65% year-over-year through introduction of new service offerings including catering, bar service, and event planning.

  • Improved food and labor cost performance across 20+ franchised QSR locations, driving higher transaction counts and average ticket sales.

  • Expanded catering revenue and customer retention through consistent training, hospitality standards, and operational execution.

  • Led multi-unit operations generating $13M in annual revenue, achieving double-digit transaction growth and systematized success through regional training programs.

  • Played a key role in launching a national QSR brand in a new regional market, establishing operational infrastructure and training new franchisees.

  • Drove 15% annual sales growth while building key community and business partnerships to support regional brand awareness.

  • ServSafe Certified and experienced in team building, inventory control, cost management, and leadership development.

Haskel Thompson & Associates:

Since our founding in 1979, we have been the go-to recruiting firm within the Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization.

For more information about this candidate (154984), please contact Nick McQuarry at 239-302-3582 or Nick@haskelthompson.com