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Listing ID #9303

Director of Operations

Candidate: #149761
Current Position: Director of Operations
Industry: Retail
Education: Bachelors of Science in Management
Experience: 25+ years in Retail Operations
Relocation: Open

Scope:

This top-tier Director of Operations within the Retail Industry has 25+ years of experience and proven track record of leading multi-unit operations, driving transformative growth, and fostering high performance cultures in diverse industries. We highly recommend that you look at their full profile to gain more insight into this candidate’s background.

Accomplishments:

  • Direct operations for a 260-store organization, overseeing Store Support, Visual Merchandising, and Store Technology functions

  • Attained a 90+% improvement in loyalty program transactions, increasing participation from 4+% to 7+% through targeted recognition programs and strategic customer engagement

  • Reduced inventory shrink by 37+% and raised on-hand accuracy by 2+% by redesigning inventory processes, introducing a hybrid system, and expediting discrepancy reporting from 24 hours to same-day resolution

  • Streamlined payroll management processes, eliminating inefficiencies in expense allocation and reducing overspending

  • Coordinated multiple large-scale initiatives, including a new store opening strategy, apparel program rollout, tent sale process optimization, and seasonal storage planning

  • Employed process improvements across operational workflows, addressing procedural breakdowns to enhance in-store efficiency and performance

  • Introduced leadership workshops and hosted Teams sessions with guest speakers, engaging talent across a multi-regional geography and improving leadership acumen

  • Championed diversity and inclusion, promoting engagement and development for underrepresented groups across the organization

  • Controlled operations for a region of 67+ districts and 855+ store locations, supporting regional growth and readiness for expanded leadership responsibilities

Haskel Thompson & Associates:

Since our founding in 1979, we have been the go-to recruiting firm within the Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization.

For more information about this candidate, please contact Phalynn Meeds at 239-302-3571 or Phalynn@haskelthompson.com