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Listing ID #9750

Director of Enterprise Operations Support

Candidate: #180492
Current Position: Director of Enterprise Operations Support
Industry: Retail, Petroleum
Education: MBA
Experience: 20+ years
Relocation: Iowa

Scope:

A senior operations and enterprise workforce leader with 20+ years of progressive leadership in convenience retail, petroleum, and multi-unit operations. Known for architecting enterprise workforce strategies, driving post-merger integration, and leading large-scale operational transformations that improve efficiency, scalability, and profitability. Adept at leveraging data-driven insights, cross-functional collaboration, and financial discipline to deliver measurable business impact. We highly recommend that you look at their full profile to gain more insight into this candidate’s background.

Accomplishments:

  • Enterprise Workforce Leadership: Directed workforce strategy across 850+ locations, overseeing forecasting, labor modeling, scheduling optimization, and compliance, achieving significant labor efficiency gains and cost savings.

  • P&L Oversight: Spearheaded P&L management for Operations, aligning labor strategy, capital allocation, and operational priorities to drive margin growth and operational excellence.

  • Labor Model Architecture: Engineered a scalable labor model framework embedding volume drivers, rounding rules, and leadership coverage, enabling optimized staffing and improved workforce productivity.

  • Post-Merger Integration: Led enterprise-wide systems integration and operational alignment following a major acquisition, harmonizing workforce strategies, technology platforms, and execution standards across 850+ stores.

  • Multi-Unit Operations: Directed 30+ high-performing stores, managing $65M–$70M in annual revenue and 240+ associates, with a focus on leadership development and operational performance.

  • Talent Optimization: Reduced turnover to 60% (lowest companywide) by implementing a regional talent-sharing and retention strategy.

  • Fuel Pricing & Profitability: Drove competitive fuel pricing strategy across 430 stores, generating $125M+ in annual margin on 645M+ gallons of fuel, leveraging advanced pricing analytics and demand forecasting.

  • Executive-Level Insights: Developed strategic KPIs and BI dashboards to enhance data-driven decision-making, performance monitoring, and leadership effectiveness across the enterprise.

  • Cross-Functional Leadership: Partnered with IT, HR, Finance, and Operations to ensure workforce strategies aligned with corporate goals, fostering business agility, accountability, and operational discipline.

Haskel Thompson & Associates:

Since our founding in 1979, we have been the go-to recruiting firm within the Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization.

For more information about this candidate, please contact Phalynn Meeds at 239-302-3571 or Phalynn@haskelthompson.com