Director of Brand Operations (QSR) – Northeast

Candidate: #191690
Current Position: Director of Brand Operations / Multi-Brand Growth & Operations Executive
Industry: Downstream Energy, QSR, & Convenience Retail
Experience: 20+ years

Scope:

Senior multi-unit operations executive with 20+ years of experience across QSR, convenience retail, fuel, and beverage sectors in both the U.S. and international markets. Brings a decade of executive leadership, overseeing large-scale, multi-brand franchise portfolios across 35+ locations and up to 1,000 employees. Proven track record of driving enterprise growth, leading complex redevelopment initiatives, managing full P&L across high-volume operations, building high performing leadership teams, and partnering with national brands to execute scalable, high-performance operating models.

Accomplishments:

• Led expansion and launch of 30+ major QSR concepts across high-volume retail foodservice locations
• Directed brand operations execution as part of a $450M+ redevelopment initiative across travel plazas in the Northeast
• Managed multi-brand portfolios generating $20M–$75M+ per brand, contributing to total portfolio revenue of $450M–$500M annually
• Oversaw 40+ locations across multiple states with responsibility for 700–1,000+ employees
• Built and maintained executive-level relationships with national franchise partners, ensuring brand compliance, operational excellence, and growth alignment
• Led integration of acquisitions and new brand rollouts across multi-site fuel, retail, and QSR environments
• Implemented enterprise-wide systems including POS, inventory, kiosks, and labor scheduling platforms across multiple brands
• Drove operational consistency, margin optimization, and labor efficiency across a complex, multi-brand portfolio
• Partnered with C-suite leadership on strategic growth, financial performance, and long-term scaling initiatives

Haskel Thompson & Associates: Since our founding in 1979, we have been the go-to recruiting firm within Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization. For more information about this candidate, please contact Jessica Kennedy at 239-302-3587 or jessica@haskelthompson.com