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Listing ID #9355

Customer Service Professional

Candidate: #185984
Current Position: Customer Service Professional
Industry: Retail
Experience: 20+ years in C-store and Retail
Relocation: North Carolina

Scope:

This top-tier Customer Service Professional within the C-store and Retail industries has 20+ years of experience in Multi-Unit Operations, Marketing and Merchandising Leadership, and Store Support Center Leadership. We highly recommend that you look at their full profile to gain more insight into this candidate’s background.

Accomplishments:

  • Analyzed team operations, identified recurring issues, made technology changes and arranged personnel to better meet customer needs resulting in >39+% increase in customer satisfaction.

  • Identified and corrected training and execution gaps. These processes changed the cultural environment, leading to revenue growth increases >19+% to budget.

  • Receive, research, and resolve all incoming issues from 2000+ sites, field leaders, major oil companies, and customers (online and telephonically).

  • Developed SOPs, implement, and exceed KPRs by an average of 9+%.

  • Responsible for Mystery Shop Program, responding to social media inquiries, onboarding new operators, and Co-op execution.

  • Tripled current team to handle newly sought out opportunities.

  • Directed and coordinated merchandising activities involved in maintaining retail stores.

  • Developed and maintained floor layouts and plan-o-grams.

  • Assisted in the opening of new locations, remodels, and led field teams in acquisitions.

  • Created policies, processes, and procedures to ensure stores complied with security, safety, and loss prevention.

  • Ensured that C-store and food locations maintained safety and appearance by performing regular operational inspections.

  • Conducted formal performance reviews with store managers on an annual basis and provided feedback.

  • Led Region in EBITDA, sales growth, adherence to budgets, and employee retention.

Haskel Thompson & Associates:

Since our founding in 1979, we have been the go-to recruiting firm within the Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization.

For more information about this candidate, please contact Phalynn Meeds at 239-302-3571 or Phalynn@haskelthompson.com