Chief Operating Officer

Candidate: #137948
Current Position: Chief Operations Officer
Industry: Retail, QSR
Education: MBA, International Marketing & Finance
Experience: 26 years
Relocation: Open to Relocation

Scope:

Visionary operations executive with over 26 years of success driving next-level top and bottom-line impact for multi-state enterprises. Track record of top performance across the full range of key metrics through strong people strategies, operational systems, and processes, and new store development. Strategic business partner to executive teams and boards of directors, charting the strategic direction and influencing alignment. Servant leader focused on clear KPIs, empowerment, and service-oriented cultures.

Accomplishments:

• NEW STORE DEVELOPMENT, franchise expansion, re-engineered & re-launch menu; Instituted SOP for appropriate Franchise Models, Equipment Standards, turnaround of Franchise Operations, Royalty agreements, and arranged structured financing for franchisees.
• MARKET ENTRY: Assisted gas and convenience retail to develop a profitable business model worth $349+ M for diversified clients, eclipsed the largest competitor, driving the organization from # 2 to # 1 worldwide.
• SALES LEADERSHIP: Grew sales consolidated to $ 499+M, launched process control & brand management & start up and propelled revenue growth 299+% with 24+% EBITDA in 4+years.
• Drove sales and implemented a new process to turn around falling sales due to COVID-19, generating increased OSAT (Overall Satisfaction) scores to 86+%.
• Jumped in and led a $10+M project for opening 5+ new locations across 2-Brands completing the project 30 days early. Aligned the team approach with feedback to motivate team relations and delivery.

Haskel Thompson & Associates:

Since our founding in 1979, we have been the go-to recruiting firm within the Retail, QSR, CPG, Private Equity, and Petroleum industries to bring your organization top-tier talent. With our proprietary and extensive vetting process, you can rest assured that you will be adding highly educated, knowledgeable, and qualified candidates to help grow your organization.

For more information about this candidate (137948), please contact Shawna Glenn at 239-302-3587 or shawna@haskelthompson.com